Shipping policy

Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

  • We ship using trusted carriers (DHL, FedEx, UPS, USPS, Aramex, etc.) depending on destination.

  • Standard shipping: 7–14 business days.

  • Express shipping: 3–7 business days (extra charges apply).

Shipping Rates

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Free shipping may be offered on promotional campaigns or minimum order thresholds.

International Shipping

  • We ship worldwide.

  • Customs duties, taxes, or import fees are the responsibility of the customer.

  • Delivery times may vary depending on customs clearance in your country.

Order Tracking

  • Once shipped, you will receive a tracking number via email.

  • You can track your package directly on the carrier’s website.

Delays

  • We are not responsible for delays caused by customs, natural disasters, or carrier issues.

  • If your order is significantly delayed, please contact us and we will assist.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery.

  • We will work with the carrier to resolve the issue or send a replacement.

Contact

For any shipping-related inquiries, please contact our support team at:  nhuanongda@gmail.com